Refund policy

30-day returns

You may request a return within 30 days after delivery. To be eligible, your item must be free of damage and stains and returned in its original packaging.

How to request a return

Email hello@coveoutdoorliving.com with your order number and the item you wish to return. We will provide return instructions and the correct return address. Please contact us before shipping your return.

Return shipping

Customers are responsible for the cost of return shipping for change-of-mind returns. Pack the item securely in its original packaging to protect it during transit.

Refunds

We will inspect your return when it arrives and notify you whether it meets the return conditions. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Damage, defects and warranty claims

If your item arrives damaged or you believe it has a manufacturing defect, email us with your order number and photos so we can help. These issues are handled separately from change-of-mind returns; please contact us before arranging return shipping. We can ship replacement parts to swap out with the damaged or defective item.

Cove five-year limited craftsmanship warranty

Cove Outdoor Living, operated by Trinity Ops LLC, provides a five-year limited warranty against defects in furniture craftsmanship, beginning on delivery. For an approved claim, Cove will provide the replacement component needed to address the defect: a cover, seat fill/insert, or back fill/insert, as applicable. Cove pays shipping for approved warranty replacement items.

This coverage addresses manufacturing defects. Damage, stains, misuse and ordinary wear are not themselves craftsmanship defects. The original-packaging requirement for change-of-mind returns does not apply to warranty claims.

Sunbrella fabric warranty

Sunbrella upholstery fabric carries a separate five-year limited manufacturer warranty, subject to the applicable Sunbrella warranty terms and claim approval. This is fabric coverage, not a blanket warranty against all damage to a finished cover. Review Sunbrella’s warranty terms. Cove can assist with submitting a fabric claim.

How to request warranty assistance

Email hello@coveoutdoorliving.com with your order number, a description of the issue and photos. We will review the issue and provide next steps. Please contact us before sending any item back.